Standard Shipping Policy:
MotoProHQ, LLC applies flat rate shipping by State and pre-determined shipping zones combined with the weight of your ordered items.
Products ship Monday thru Friday, the business day following the receipt of an order. Saturday and Sunday orders will ship out first thing Monday. Orders typically ship via USPS. Heavier orders can be shipped out by UPS or Fed Ex.
Standard Return Policy:
Due to the size, weight and complexity of our products, we do offer returns for a full refund less shipping. When purchased, regional flat rate shipping is applied and MotoProHQ picks up the balance with UPS according to your location. When processing a return, the customer is responsible for return shipping.
To receive the original purchase price, the product must not be used, damaged or scratched and all parts accounted for. Once MotoProHQ receives the product, we will refund your purchase amount less shipping. If the product has been used or assembled and is not immediately re-sellable, we will provide a refund amount less shipping and less a 10% reconditioning fee.
Repack the product as close to the originally packaged formation as possible. Parts can easily scratch other parts if not packed properly. Be sure to use the provided paper and foam. Then, add more paper or filler to the box to avoid damages. When shaken, the box should not rattle if properly packed.
Call or email to request a Return Authorization code to apply to the return package.
We will process the refunded amount back to the same payment card used at time of purchase.
MotoProHQ seeks satisfaction, so if you ever have any issue or question let us know and we'll take care of you.