Policy Center - Privacy * Return * Shipping * Promos

Privacy Policy: 
As an E-commerce Web site, MotoProHQ.com collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by MotoProHQ.com is used solely for the purpose of billing and shipping your online purchases. MotoProHQ.com does not collect any information about your computer hardware and software.

When contacting the MotoProHQ.com Customer Service department our friendly staff may request that you confirm certain personal information in order to verify and protect your identity.

Use of your Personal Information

MotoProHQ.com and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that MotoProHQ.com may also use personal information to inform you of other products or services available from MotoProHQ.com and its affiliates. MotoProHQ.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

MotoProHQ.com does not sell, rent or lease its customer lists to third parties.

Personal information collected on this site may be stored and processed in the United States or any other country in which MotoProHQ.com or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. MotoProHQ.com abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Information we collect on the MotoProHQ.com and its Affiliate Sites may be used to enhance your shopping experience in the following ways:

  •  To deliver merchandise that you have purchased online or at our facility

  •  Register you as a member of MotoProHQ.com

  •  Prevent fraud and bill you for your purchased items

  •  Confirm your estimates and orders

  •  Respond to your Customer Service & Sales inquiries or requests

  •  Communicate great values and featured items to you

  •  Locate and stock the products you are searching for

  •  Customize your online shopping experience

  •  Comply with valid or applicable legal procedures, requirements, regulations or statutes

Control your Personal Information

MotoProHQ.com offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences via the MotoProHQ.com Contact Form. Please be sure to provide complete account information so we can identify you in our records. Note: You may also stop the delivery of future promotional e-mail from MotoProHQ.com by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

MotoProHQ.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. MotoProHQ.com utilizes Square to process all transaction on our web site and MotoProHQ.com DOES NOT; STORE, KEEP OR COLLECT CREDIT CARD INFORMATION.

MotoProHQ.com also utilizes a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent through the Internet. The digital certificate and seal that you see on our checkout system is from Verisign, Inc., a leading provider of Internet trust services. When you enter a secure checkout cart on MotoProHQ.com, an image of a closed lock or a solid key should appear in your browser window. If you click on this image, a small popup window displaying site security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form.

Cookies & Other Computer Information

When you visit MotoProHQ.com or its Affiliates, you may be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of this cookie is to identify you when you visit MotoProHQ.com or its Affiliates so that we can enhance and customize your online shopping experience. You can choose to browse on MotoProHQ.com and its Affiliates without cookies. However, without these identifier files you will not be able to complete a purchase or take advantage of certain features of the Site. These features include storing your shopping cart for later use and providing a more personalized shopping experience. Each browser is different, so check your browser's "Help" menu to learn how to change your cookie preferences. We also collect certain technical information from your computer each time you request a page during a visit to MotoProHQ.com or its Affiliates. This information may include your Internet Protocol (IP ) address, your computer's operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to the Site and will not sell or rent this information to any third parties. We also contract with third parties to provide us with: data collection and reporting services regarding our customers' activities on MotoProHQ.com or its Affiliates; tracking and measuring performance of our marketing efforts and your response to our marketing efforts; and the delivery of relevant marketing messages. These third parties may use cookies and Web beacons (1 × 1 pixels), and may receive anonymous information about your browsing and buying activity on the Site. None of your personally identifiable information (such as your name, address, email address, credit card number, etc.) will be received by or shared with these third parties. If you do not want your non-personal information used to serve ads to you, you can change the settings of your browser to reject cookies. Each browser is different, so check your browser's "Help" menu to learn how to change your cookie preferences.

How can I contact MotoProHQ.com with questions about my privacy? Call 515-402-0883 or Email Jim@motoprohq.com

Return Policy:

Due to the size, weight and complexity of our products, we do offer returns for a full refund less shipping. When purchased, regional flat rate shipping is applied and MotoProHQ picks up the balance according to your specific delivery location. When processing a return, the customer is responsible for return shipping.  Product must not be used, damaged or scratched and all parts accounted for. Once MotoProHQ receives your return and restocks all items, we will refund your purchase amount less shipping to the same payment card used at time of purchase.

Shipping Policy:

MotoProHQ.com applies flat rate shipping by State and pre-determined shipping zones combined with the weight of your ordered items.

Promo Codes:

MotoProHQ.com utilizes 

Promotions cannot be combined or stacked. Multiple promotions cannot be used on a single order.

Promotions only redeemable on MotoProHQ.com. Promotions cannot be applied to previous MotoProHQ.com orders - can only be applied to new purchases. Promotions are not for resale and not redeemable for cash.

Promotions valid only through specified dates and on qualifying items. Qualifying items exclude…..

Promotions not valid on clearance items or scratch and dent items.

For promotions with a minimum purchase requirement, taxes, shipping, handling, and other charges do not apply towards the minimum purchase amount.

On a multiple-item order, if one of those items is cancelled, rejected, or issued either a full or partial refund, the promotion savings cannot be transferred to the remaining items in the order.

MotoProHQ.com is not responsible for typographical, technical, or descriptive errors of products. Product prices are subject to change. MotoProHQ.com reserves the right to modify or cancel Promotions at any time. Void where prohibited by law.

 PRICE CUTS

Any product including a “PRICE CUT” sash is not eligible for ANY further discounts or promotions. No other promotion is available on this product. Product prices are subject to change and this promotion cannot be applied to previous MotoProHQ.com orders – can only be applied to new purchases.

How do I use a MotoProHQ.com coupon code?

  1. Enter the item(s) you wish to purchase into your cart.

  2. When you complete your selections, proceed to checkout. The prices shown do not yet reflect your special coupon code discount.

  3. Enter and apply the coupon code. You should see that it was accepted and the discount was applied.

  4. Check the "I have read and agree to the Terms and Conditions" box.

  5. Submit your order.

If you have any questions or difficulties, please feel free to contact customer service. You may use the promotion code when you order by phone, just be sure to mention it to your customer service representative at the time of placing your order.